Help

For instant, comprehensive answers to your questions on any topic, including our services, filing deadlines, technical support, account issues and more, visit our Support Site.

You can search our knowledgebase 24/7. Or, submit a question any time and we'll respond during our live Customer Support hours:

Customer Service Hours

Pre Tax Season Until January 16, 2022

Monday – Friday, 8:30 am – 6:00 pm ET
Saturday & Sunday, Closed

Tax Season January 17, 2022 - February 1, 2022

Monday – Friday, 8:30 am – 8:00 pm ET
Saturday January 22, 11:00 am – 3:00 pm ET
Saturday January 29, 11:00 am – 4:00 pm ET

Post Tax Season February 2, 2022 - January 15, 2023

Monday – Friday, 8:30 am – 6:00 pm ET
Saturday & Sunday, Closed

For fast answers to the most common questions about our service, see Frequently Asked Questions.