Help

For instant, comprehensive answers to your questions on any topic, including our services, filing deadlines, technical support, account issues and more, visit our Support Site.

You can search our knowledgebase 24/7. Or, submit a question any time and we'll respond during our live Customer Support hours:

Customer Service Hours

Pre Tax Season Until January 11, 2026

Monday – Friday, 8:30 am – 6:00 pm ET

Saturday & Sunday, Closed

Tax Season January 12, 2026 - February 2, 2026

Monday – Friday, 8:30 am – 8:00 pm ET

Saturday January 17, 11:00 am – 3:00 pm ET

Saturday January 24, 11:00 am – 3:00 pm ET

Saturday January 31, 11:00 am – 4:00 pm ET

Post Tax Season February 3, 2026 - January 11, 2027

Monday – Friday, 8:30 am – 6:00 pm ET

Saturday & Sunday, Closed

For fast answers to the most common questions about our service, see Frequently Asked Questions.